Water Dept. updates City of San Diego on its reform policies after spiked water bills: ‘We developed Standard Operating Procedures that we did not have before.’

Just over a year after the San Diego Public Utilities Department (PUD) held a meeting in La Jolla to talk with residents about implausible spikes in their water bills, PUD provided the City Council’s Audit Committee with a “progress report” on its activities to ameliorate the concerns.

The morning...